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General Terms & Conditions

Independent Disputes Committee

General Terms & Conditions

Drawn up in cooperation with the Consumers‘ Association, the Self-regulation Coordination Group of the Council (CZ) and the Social and Economic Council (SER). These General Terms & Conditions of ANBOS, ANKO and ProVoet have been drawn up in consultation with the Consumers’ Association within the framework of the Self-regulation Coordination Group (CZ) of the SER and take effect on 1 January 2010. The CZ appreciates it if this information is included with any citations from these General Terms & Conditions. Uiterlijke Verzorgingsbranche (Grooming Industry) (General Conditions CZ/90 December 2009)

Independent Disputes Committee

The Foundation for Consumer Complaints Boards (SGC) in The Hague has a “Disputes Committee for the Grooming Industry” since 1 January. This strengthens the position of the customer. This officially recognized Disputes Committee handles complaints of consumers in a low cost, swift, independent and effective way. This concerns complaints that could not be resolved in mutual consultation between the service provider and the consumer. Association with the SGC is an important step in the further professionalization of the sectors concerned. More information can be found on www.degeschillencommissie.nl/english

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